Jobs

JOB TYPE: Full Time
LOCATION: Administration
REPORTS TO: Information Systems Director
SALARY RANGE: $40,800 to $101,004.33

No background check required.

Any individual who receives an offer of employment or will receive a payroll check are required to submit to a drug and alcohol test as a condition of obtaining employment.
Mille Lacs Band Member/American Indian preference applies

SUMMARY:
Technology Specialist II is responsible for providing advanced technical support to local network or system users, including troubleshooting difficult user software or hardware problems and repairing equipment, often functioning in a "help desk" capacity as a desktop troubleshooting expert. Additionally, the position provides network infrastructure and server support, serving as an intermediate to expert support technician for mission critical Information Systems.

QUALIFICATIONS:
• Bachelor degree in electronics or computer technology and repair is required; an Associate degree or at least three (3) or more years experience in supporting computer networks, server systems, repairing computer equipment, etc, may be considered.
• Five (5) or more years experience in supporting computer networks, server systems, repairing computer equipment, etc.
• Experience in data processing techniques, or equivalent advanced training.
• Experience in the installation and configuration of client software for business groupware applications such as those used by Finance, Human Resources, Human Services, and Sales.
• Experience or equivalent training in network server installation and configuration.
• Knowledge of the various networking devices and protocols used to support business functions, such as routers, switches, hubs, patch panels, TCP/IP, IPX/SPX, Appletalk and UDP.
• Excellent personal computer skills in a Windows environment, including spreadsheet, Word, publishing, calendaring, and general office support applications.
• Ability to troubleshoot and repair/resolve problems with desktop and server hardware and software.
• Ability to troubleshoot network connectivity and routing problems
• Capable of communicating complex technical issues to system users and vendor support agents.
• Ability to organize projects, upgrades, and installations, to meet deadlines and user demands.
• Exceptional personal computing skills in a variety of operating environments.

DUTIES AND RESPONSIBILITIES
• Responds to and resolves user problems.
• Maintains file security and confidentiality of information.
• Installs equipment and software.
• Performs product and best use evaluations and making recommendations for hardware and software purchases.
• Makes repairs to computer hardware or makes recommendations to use outside repair service.
• Provides server installation, configuration, maintenance, and back-up.
• Troubleshoots and corrects server and network problems.
• Trains users in system, network, or software capabilities and functions. Training can be one-on-one or in a classroom setting.
• Develops user documentation when necessary or requested.
• Attends required meetings and participates in various seminars and training classes to maintain or acquire needed skills.
• Supervises summer youth, labor pool, and program interns when required.
• Participates as an active technical lead on projects assigned by the IS Director.
• Other duties as assigned.

WORKING CONDITIONS:
• Work is almost exclusively in doors in a controlled climate area.
• Hours are typically 8-5, but possibly with some extra hours. May involve some evening or weekend working and occasionally an 'on call' system covering emergency situations.
• Will involve working with many different people who are somewhat distressed in some way; challenging language comprehension issues during some vendor support calls.
• Local travel may be frequent and is required, travel outside the state is limited.