Jobs

JOB TYPE: Full Time
LOCATION: HHS/Finance
REPORTS TO: Client Access Coordinator
SALARY RANGE: $17.29 - $21.00

Any individual who receives an offer of employment or will receive a payroll check are required to submit to a drug and alcohol test as a condition of obtaining employment.
Mille Lacs Band Member/American Indian preference applies

SUMMARY:
The Client Access Specialist plays a key role in the access to services and smooth operation of facility services. The successful candidate is expected to maintain exceptional punctuality and timeliness, adhering to assigned work schedules, being timely and prompt to meetings/appointments. Assigned tasks are expected to be completed in a timely manner.

The Client Access Specialist assists in maintaining an environment that ensures optimum communication across multiple departments and staff/contract clinicians.

QUALIFICATIONS:
• High School Diploma or equivalent required, will consider hire prior to completion however must have completed required education in the timeline established with the Client Access Supervisor.
• Medical experience is preferred, however must be willing to learn the skills needed to be successful in the Client Access Specialist role.
• Knowledge or understanding of computer systems.
• Knowledge of Windows and MS Office, RPMS billing software and Electronic Health Record packages.
• Demonstrated strong customer service skills with the ability to interact with patients, providers, and co-workers exhibiting professionalism, tact, and diplomacy.
• Ability to organize and prioritize multiple tasks.
• Strong attention to detail to ensure all paperwork is complete and accurate.
• Knowledge of insurance, payer requirements, prior authorization, and documentation requirements needed for the completion of third-party payer billing.
• Knowledge of HIPAA regulations and the Data Privacy Act of 1974 and the ability to maintain strict confidentiality of patient, medical, clinic and Band information.
• Knowledge of and sensitivity to Native American Culture
• Must have current valid driver’s license.
• Must be insurable under the Mille Lacs Band Drivers Insurance policy.
• Must complete pre-employment background check.
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DUTIES AND RESPONSIBILITIES
• Registers patients for the Health and Human Services departments.
• Interviews patient or guarantor to obtain identifying and biographical information.
• Provides education on health and Human Services regulations to patients/clients.
• Assists with the verification of benefits, prior authorization, and the identification of those patients/clients whose health benefits require prior approval and processing.
• Interviews patients to obtain pertinent patient registration information, that is, demographic, insurance information and authorizations.
• Obtains signatures on all required forms.
• Collects and obtains photocopies of third-party health cards.
• Obtains patient copays and deductibles.
• Provides education to beneficiaries on Medicare/Medicaid and/or Private/Commercial insurance will be billed for the services rendered.
• Assists patients in completing new or updated forms. Maintains a working relationship with the Health and Human Services Departments
• Answer incoming telephone calls and answer all questions, forward calls as appropriate.
• Schedules patient appointments based on needs and provider information.
• Determines the eligibility of patient seeking health care, per Health and Human Services Policies.
• Manage personal timeliness and punctuality in adherence to Client Access Schedule requirements.
• Other duties as assigned.

WORKING CONDITIONS:
• Nature of work is such that incumbent experiences infrequent periods of moderate stress levels while dealing with patients and payers. Workload may also be a significantly source of stress.
• Work is exclusively indoors in a controlled climate area.
• Little risk of danger or injury in the job.
• Hours are typically 8-5, but possibly some extra hours.